SPECIFICATIONS

Country/Region of Manufacture: CHINA

Ingredient: Salicylic Acid

Item Type: Cream

Hign-concerned Chemical: None

Shelf Life: 3 years

Feature: Acne Treatment

Use: Face

Gender: Female

Choice: yes

semi_Choice: yes

We have a 7-day return policy, which means you have 30 days after you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at viviancosmatics@gmail.com.

If your return is accepted, we will send you a return shipping label. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at viviancosmatics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as personalized items (such as special orders or custom items), personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at viviancosmatics@gmail.com.

At vivian, we pride ourselves on our fast shipping and reliable delivery methods. We ensure that your orders are carefully packaged to guarantee their safe arrival. Our shipping costs are transparent, and we strive to provide the best value for our customers.
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Shipping Costs: Shipping costs are determined based on order weight and destination. The total shipping cost will be displayed before you complete your checkout.
* Shipping Time: Orders are typically shipped within [7-14] business days. Time may vary slightly during holidays and busy seasons.
* Shipping Companies: We work with reliable shipping companies.
* Order Tracking: You will receive an email with your order tracking number, which you can use to track the progress of your shipment.