SPECIFICATIONS

Hign-concerned Chemical: none

Number of Pieces: One Unit

Feature: Anti-Puffiness

Feature: Dark Circle

Feature: Anti-Aging

Feature: MOISTURIZING

Gender: Unisex

SPEC: <15ml

Item Type: Cream

Shelf Life: 3 Years

Model Number: OQYY121

Use: EYE

NET WT: 20g

Ingredient: Cream

Certificate Number: 2022087774

Items: Eye Anti-Wrinkle Cream Fades Fine Lines Anti Dark Circles Eye Serum

Features: Anti Wrinkle Anti Dark Circle Eye Cream

Ingredient: Roller Massager Moisturizing Eye Bags Anti Aging Hyaluronic Acid Eye Skin Care

Package: 1 Pcs/Set

Port: GuangZhou

Choice: yes

 

OCHEAL Anti Wrinkle Anti Dark Circle Eye Cream Roller Massager Moisturizing Eye Bags Anti Aging Hyaluronic Acid Eye Skin Care

1.Packing: Gift box pack

2.Set:1 Pcs/Lot

3.Products:Eye Cream

4.Port :Guangzhou

FAQ

1. Payment terms

We accept Alipay only

2. Delivery times

Hot products or sample order will be sent in 5-7 days after 100% payment normally. New products need to be

confirmed by discussing. Bulk Purchasing order will be send in 15-20days. If there is any delay we will notify you by

e-mail and advise a likely date of despatch. The time taken between leaving our factory and arriving at your location

will depend on the choice you make on delivery options.

***Except for force majeure circumstances***

 

3. Warranty and after-services (Product Failure)

We hope this never happens to you, and this is why we use high quality material and LED chips and test many

times before sending out the goods carefully.  As we sell a wide variety of products the warranties and

conditions differ from product to product, we will trty to make sure that you know what is for you purchased.

If you have installed the product according to the instructions and used it for the purpose it is designed, and it has

failed within the promised period, then you deserve a replacement.

We require as much information as you can supply (including pictures or videos if possible) to give us feedback on

the cause of a failure to ensure we take that into consideration in our manufacturing process in the future.  We

promise to work hard on your behalf to ensure a replacement can be sent to you ASAP.

Please note – However, we have the greatest confidence in all the products we produce, no one can warranty a

product used in competition conditions, and we always recommend carrying a spare in that case! 

4. Return Process

We hope that every part or accessory you buy from us is exactly what you expected and you never have to worry

about returns.  But, since it is not a perfect world you may have to consider sending something back and here is

our policy in that event. In all instances Returned Goods must be in their original undamaged packaging, unused,

clean and in original condition or a re-packaging surcharge will be charged before finalising your purchase check

to make sure that the product is what you want – for the majority of items there will be a picture and a

description. Carefully review the list of cars a part fits, or any exclusions to ensure that it is right for your vehicle

 

If you are at all unsure please feel free to call us or e-mail us to check to avoid any disappointment.  Remember we

will in good faith, despatch what you ask us to and the confirmation e-mail you receive and the paperwork we will

enclose will all confirm exactly what that was.When receiving your order please be sure to carefully unpack & check

contents of your delivery ASAP, and make sure you don’t damage the packaging in the process.  Ensure you have

received what you expected, the earlier you find an error the quicker we can rectify it for you. Don’t wait until the

weekend when you are planning to leave on a trip to find the item is the wrong item,colour, or the hardwares.

 

 

We have a 7-day return policy, which means you have 30 days after you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at viviancosmatics@gmail.com.

If your return is accepted, we will send you a return shipping label. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at viviancosmatics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as personalized items (such as special orders or custom items), personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at viviancosmatics@gmail.com.

 

 

At vivian, we pride ourselves on our fast shipping and reliable delivery methods. We ensure that your orders are carefully packaged to guarantee their safe arrival. Our shipping costs are transparent, and we strive to provide the best value for our customers.
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Shipping Costs: Shipping costs are determined based on order weight and destination. The total shipping cost will be displayed before you complete your checkout.
* Shipping Time: Orders are typically shipped within [7-14] business days. Time may vary slightly during holidays and busy seasons.
* Shipping Companies: We work with reliable shipping companies.
* Order Tracking: You will receive an email with your order tracking number, which you can use to track the progress of your shipment.